Coming soon! In private build
Sentimentintelligence from conversations you already have
Turn customer sentiment and emotional intent into measurable, comparable, and actionable data — across every interaction, team, and channel.
Transform customer conversations and interactions into measurable signals. Track sentiment, spot change over time, and understand what’s really driving customer experience.
Turn emotion into data
Scalable and objective
Understand how customers feel at every stage of their journey. Analyse sentiment across conversations to uncover trends, pressure points, and early signs of churn. All without adding surveys or extra work for your teams and customers.
Built on customer conversations
No surveys. No guesswork. Just insight.
Frequently asked questions
We've put together a list of common questions received. If you have any other questions not listed, please contact us and we’ll get back to you as soon as we can.
- What does the platform actually analyse?
- DeltaSentio analyses the content of customer conversations, such as emails, tickets, chats, survey responses, product feedback, to understand sentiment, emotional tone, and emerging themes. This helps you see how customers are feeling, not just what outcomes occurred.
- What data sources can you analyse?
- We can analyse conversations from common support tools, email platforms, and CRM systems. Data can be imported historically or synced on an ongoing basis, depending on your setup.
- Do we need to change how our team works?
- No. DeltaSentio works with conversations you already have, so there’s no need for agents to action anything, complete extra fields, or follow new workflows.
- How is this different from CSAT or surveys?
- Surveys capture what customers choose to tell you long after a conversation has ended, and are often heavily biased. DeltaSentio analyses what customers actually say during conversations, revealing emotional intent, issues and risks long before any survey results.
- How accurate is the sentiment analysis?
- Sentiment is analysed using advanced language models trained on large volumes of conversational data. Results are most effective when used to identify trends and changes over time, rather than judging individual messages in isolation.
- Can we view sentiment at different levels?
- Yes. Sentiment can be viewed across individual interactions, customers or contacts, agents and teams, and over specific time periods, and before and after key events by setting markers or signals.
- Is this used to monitor or score agents?
- DeltaSentio is designed to add value to your existing QA process, or a great starting point to build one! Helping identify patterns so coaching can be fair, constructive, and evidence-based.
- How does this help reduce churn?
- By tracking sentiment changes over time, you can identify early warning signals, such as rising frustration or repeated negative themes, before customers escalate or decide to leave.
- How do you handle sensitive or personal data?
- Customer data is handled securely and responsibly. Content will be sanitised before analysis, and your data is never used outside your account. You remain in control of what is analysed and stored.
- How long does it take to see value?
- You should see useful trends shortly after importing historical data or more prolonged use. The more conversations analysed, over longer periods of time, the clearer the patterns become. We're seeing the sweet spot is around a minimum of 6 to 9 months of data.
- What are your pricing and contract terms?
- Pricing will be subscription-based and aligned to usage and plan level. Plans will be billed monthly, with flexible terms and no long-term commitment required. Annual options will also be available.
- Who is DeltaSentio best suited for?
- DeltaSentio is ideal for any customer facing teams, such as Customer Support, CX, Sales etc. Also data analysts, operations, QA, and product teams. Anyone who wants a clearer understanding of customer experience at scale through customer conversation data.